Endzone & Loyalty Team Captain

DICK'S Sporting Goods; Denver (CO); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor, coach teammates, and drive engagement in loyalty programs and services, delivering fast, friendly checkout experiences while building strong athlete relationships that drive retention.

In this role you will supervise scheduling, staffing, onboarding, and performance management, ensuring safety and adherence to company policies with a focus on inclusion and exceptional customer

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing accurate product information.
• Assist in the development of 30-60-90 day plans and manage staffing, merchandising sets, and budgets.
• Create schedules and payroll plans to meet athlete traffic and operational goals.
• Build and lead a strong team, including hiring, onboarding, coaching, and performance management.
• Enforce safety, loss prevention and policies; hold teammates accountable.

Skills

Retail experience

Leadership

Customer service

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor, coach teammates, and drive engagement in loyalty programs and services, delivering fast, friendly checkout experiences while building strong athlete relationships that drive retention.

In this role you will supervise scheduling, staffing, onboarding, and performance management, ensuring safety and adherence to company policies with a focus on inclusion and exceptional customer