Team Captain: Endzone & Loyalty Leader

DICK'S Sporting Goods; Chillicothe (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone & Loyalty to lead athlete-focused service and drive loyalty participation. You will deliver fast, friendly checkout experiences while building strong athlete relationships that improve retention. You will coach teammates, manage schedules, and uphold store standards ensuring welcoming, respectful service.

This role emphasizes leadership, coaching, and the delivery of exceptional customer experiences in a dynamic retail environment.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in retail or customer service.
• Experience leading a team is preferred.
• Previous retail/customer-facing experience required.

Responsibilities

• Deliver outstanding athlete experiences with knowledgeable product information and service.
• Assist in daily operations, opening/closing procedures, and staffing planning as needed.
• Lead, coach, and develop teammates to meet goals and standards.
• Enforce safety, loss prevention, and store policies across the team.
• Drive loyalty program participation and customer engagement initiatives.

Skills

Customer service

Leadership

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone & Loyalty to lead athlete-focused service and drive loyalty participation. You will deliver fast, friendly checkout experiences while building strong athlete relationships that improve retention. You will coach teammates, manage schedules, and uphold store standards ensuring welcoming, respectful service.

This role emphasizes leadership, coaching, and the delivery of exceptional customer experiences in a dynamic retail environment.