Team Captain: Endzone Loyalty & Frontend

DICK'S Sporting Goods, Inc.; Columbia Township (MO); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Incentives

Equity

Benefits

Paid leave

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to coach teammates and drive loyalty program engagement. You will deliver fast, friendly checkout and build strong athlete relationships while leading staffing, onboarding, and performance development within the store team.

Responsibilities include planning with store leadership, managing front-end operations, and upholding safety and policy standards. This role emphasizes customer care, teamwork, and achieving retention goals.

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.
• Strong communication and teamwork skills.
• Ability to coach and develop teammates and drive loyalty initiatives.

Responsibilities

• Deliver outstanding athlete experiences by providing product knowledge and confident service.
• Lead and coach teammates, manage scheduling, and support loyalty program initiatives.
• Oversee store operations in coordination with store leadership to meet goals.
• Drive engagement in loyalty programs and services to build athlete relationships.
• Ensure compliance with policies, safety standards, and procedures.

Skills

Retail experience

Customer service

People leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to coach teammates and drive loyalty program engagement. You will deliver fast, friendly checkout and build strong athlete relationships while leading staffing, onboarding, and performance development within the store team.

Responsibilities include planning with store leadership, managing front-end operations, and upholding safety and policy standards. This role emphasizes customer care, teamwork, and achieving retention goals.