Team Captain: Endzone & Front End Leader

DICK'S Sporting Goods, Inc.; Lexington Park (MD); On-site; USD 50,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to lead customer experiences on the floor and drive loyalty engagement. You will coach teammates, build athlete relationships, and help deliver fast and accurate checkout while meeting store goals.

The role emphasizes coaching, retention, and adherence to safety and policy standards in a dynamic retail environment, with opportunity for growth within the team.

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of retail or customer-facing experience.
• Previous people leadership experience is preferred.

Responsibilities

• Deliver outstanding athlete experiences with clear, accurate product information.
• Uphold merchandising standards, floor sets, pricing and inventory presentation.
• Promote loyalty programs, warranties, and private label enrollment.
• Support department plans with the store manager and assistant manager.
• Develop schedules and staffing plans to meet athlete traffic and budgets.
• Lead the team in daily operations, including opening/closing procedures.
• Communicate goals and workload to direct reports and adjust as needed.
• Monitor progress and adjust plans to achieve payroll and financial targets.
• Hire, onboard, and retain direct reports while coaching for performance.
• Ensure a respectful store environment and compliance with policies.

Skills

Customer-facing experience

People leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to lead customer experiences on the floor and drive loyalty engagement. You will coach teammates, build athlete relationships, and help deliver fast and accurate checkout while meeting store goals.

The role emphasizes coaching, retention, and adherence to safety and policy standards in a dynamic retail environment, with opportunity for growth within the team.