Team Captain: Elevate Athlete Experience & Loyalty

DICK'S Sporting Goods, Inc.; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead store operations and coach teammates in delivering exceptional athlete experiences. You will drive loyalty program engagement, oversee checkout operations, and help schedule staff to meet athlete demand while upholding store standards.

The role emphasizes coaching, accountability, and teamwork as you build strong athlete relationships and contribute to store success through effective leadership and customer-focused

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information.
• Lead loyalty programs and drive engagement with services and programs.
• Collaborate with store leadership to develop 30-60-90 day plans and align with business priorities.

Skills

Customer service

Leadership

People coaching

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead store operations and coach teammates in delivering exceptional athlete experiences. You will drive loyalty program engagement, oversee checkout operations, and help schedule staff to meet athlete demand while upholding store standards.

The role emphasizes coaching, accountability, and teamwork as you build strong athlete relationships and contribute to store success through effective leadership and customer-focused