Team Captain, Endzone & Loyalty Programs

DICK'S Sporting Goods, Inc.; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead a store-wide athlete experience and drive engagement in loyalty programs. You’ll coach teammates, manage checkout experiences, and build strong athlete relationships that boost retention.

The role emphasizes delivering fast, friendly service, following merchandising standards, and developing plans with store leadership to meet goals while upholding safety and policies.

Qualifications

• Experience in retail or customer-facing roles.
• Ability to lead a team and coordinate schedules.
• Commitment to excellent athlete experiences and loyalty programs.

Responsibilities

• Deliver outstanding athlete experiences with accurate product information.
• Follow merchandising standards and manage floor sets.
• Promote loyalty programs and warranty sales.
• Assist in short- and mid-term planning for department priorities.
• Lead store operations during shifts including opening/closing procedures.

Skills

Retail experience

Customer service

People leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead a store-wide athlete experience and drive engagement in loyalty programs. You’ll coach teammates, manage checkout experiences, and build strong athlete relationships that boost retention.

The role emphasizes delivering fast, friendly service, following merchandising standards, and developing plans with store leadership to meet goals while upholding safety and policies.