TAY Program & Administrative Coordinator

Burrell Behavioral Health; Hannibal (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off (PTO)

HRSA Loan Repayment eligibility

Health, dental, vision insurance

Retirement plan (401(k)

Life insurance

Flexible Spending Accounts

Employee Assistance Program (EAP)

Mileage Reimbursement

Job summary

Burrell Behavioral Health in Hannibal, Missouri is seeking a Program Assistant to support the TAY & Adult Team. This role coordinates non-clinical operations, manages client intake, triages calls, and serves as a welcoming public-facing contact for clients and families.

Ideal candidates bring experience in human services or office management, strong Microsoft Office skills, and a calm, organized approach to handling confidential information in a fast-paced clinical setting.

Qualifications

• Education or experience in human services, office management, or a related field.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Organize daily, weekly, and monthly schedules for clients and team operations.
• Act as a key communication hub between the team and clients/families; triage calls.
• Participate in daily team staffing and coordinate client intake and referrals.
• Maintain and organize client charts; ensure documentation meets standards.
• Prepare statistical and tracking reports; maintain data logs.
• Manage office inventory, vehicle logs, and equipment maintenance.
• Coordinate landline and cellular communications accounts.
• De-escalate symptomatic client behavior and support in crisis situations.
• Provide general administrative support; public-facing representative of the team.
• Maintain confidentiality and handle sensitive information professionally.

Skills

Excellent organizational skills

Clear communication

Customer service

Team collaboration

Confidentiality

Calm under pressure

Education

Background in human services or office management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Burrell Behavioral Health in Hannibal, Missouri is seeking a Program Assistant to support the TAY & Adult Team. This role coordinates non-clinical operations, manages client intake, triages calls, and serves as a welcoming public-facing contact for clients and families.

Ideal candidates bring experience in human services or office management, strong Microsoft Office skills, and a calm, organized approach to handling confidential information in a fast-paced clinical setting.