TAY Program Administrative Specialist

Brightli; Hannibal (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

PTO 29 days

HRSA Loan Repayment eligibility

Full benefits package

403(b) matching up to 5%

Life insurance

Emergency Medical Leave

FSAs

Wellness program

EAP

Employee discounts

Mileage reimbursement

Job summary

Brightli is seeking a TAY Adult Administrative Support Specialist in Hannibal, MO to support the Transition-Age Youth Adult Team with non-clinical operations, client intake, and frontline reception.

This role requires organize schedules, triage calls, maintain charts, and collaborate with families and clinicians, ensuring confidentiality and compassionate service in a dynamic behavioral health setting.

Qualifications

• Education or experience in human services, office management, or a related field.
• Demonstrated ability to manage administrative duties in a healthcare or social services setting.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Organize daily, weekly, and monthly schedules for clients and team operations.
• Act as a key communication hub between the team and clients/families, including triaging calls.
• Participate in daily team staffing and coordinate client intake and referrals.
• Maintain and organize client charts and ensure documentation meets organizational standards.
• Prepare statistical and tracking reports; maintain data logs for admissions/discharges.
• Manage office inventory, vehicle logs, and equipment maintenance.
• Coordinate landline and cellular communications accounts.
• De-escalate symptomatic client behavior and support clients in crisis situations.
• Provide general administrative support and serve as the public-facing representative of the team.
• Maintain confidentiality and handle sensitive client information with professionalism.

Skills

Microsoft Office

Organizational skills

Communication skills

Confidentiality

Education

Human services / office management related field

Tools

Excel

Word

PowerPoint

Job description

Brightli is seeking a TAY Adult Administrative Support Specialist in Hannibal, MO to support the Transition-Age Youth Adult Team with non-clinical operations, client intake, and frontline reception.

This role requires organize schedules, triage calls, maintain charts, and collaborate with families and clinicians, ensuring confidentiality and compassionate service in a dynamic behavioral health setting.