Program Assistant

Burrell Behavioral Health; Hannibal (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid time off (PTO)

HRSA Loan Repayment eligibility

Health, dental, vision insurance

Retirement plan (401(k)

Life insurance

Flexible Spending Accounts

Employee Assistance Program (EAP)

Mileage Reimbursement

Job summary

Burrell Behavioral Health in Hannibal, Missouri is seeking a Program Assistant to support the TAY & Adult Team. This role coordinates non-clinical operations, manages client intake, triages calls, and serves as a welcoming public-facing contact for clients and families.

Ideal candidates bring experience in human services or office management, strong Microsoft Office skills, and a calm, organized approach to handling confidential information in a fast-paced clinical setting.

Qualifications

• Education or experience in human services, office management, or a related field.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Organize daily, weekly, and monthly schedules for clients and team operations.
• Act as a key communication hub between the team and clients/families; triage calls.
• Participate in daily team staffing and coordinate client intake and referrals.
• Maintain and organize client charts; ensure documentation meets standards.
• Prepare statistical and tracking reports; maintain data logs.
• Manage office inventory, vehicle logs, and equipment maintenance.
• Coordinate landline and cellular communications accounts.
• De-escalate symptomatic client behavior and support in crisis situations.
• Provide general administrative support; public-facing representative of the team.
• Maintain confidentiality and handle sensitive information professionally.

Skills

Excellent organizational skills

Clear communication

Customer service

Team collaboration

Confidentiality

Calm under pressure

Education

Background in human services or office management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description:Job Title: Program AssistantLocation: Hannibal, MODepartment: TAY & Adult TeamEmployment Type: Full-timeShift: Monday – FridayJob Summary:Are you an organized and compassionate professional looking to make a meaningful impact in the behavioral health field? Join our team as a TAY Adult Administrative Support Specialist, supporting our Transition-Age Youth (TAY) Adult Team.This key team member coordinates and monitors non-clinical operations for the multidisciplinary team, ensures timely and accurate client intake, and provides vital receptionist and triage services to support communication between clients, families, and clinicians. The ideal candidate thrives in a dynamic environment and has a passion for client-centered care and team collaboration.Position Perks & Benefits:29 Days of PTOEligibility for HRSA Loan Repayment *eligibility requirementsEmployee benefits package - health, dental, vision, retirement, life, & more**Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employeesCompany-paid basic life insuranceEmergency Medical Leave ProgramFlexible Spending Accounts – healthcare and dependent child-careHealth & Wellness ProgramEmployee Assistance Program (EAP)Employee Discount ProgramMileage Reimbursement (When applicable)Key Responsibilities:Organize daily, weekly, and monthly schedules for clients and team operationsAct as a key communication hub between the team and clients/families, including triaging callsParticipate in daily team staffing and coordinate client intake and referralsMaintain and organize client charts and ensure documentation meets organizational standardsPrepare statistical and tracking reports; maintain data logs for admissions/dischargesManage office inventory, vehicle logs, and equipment maintenanceCoordinate landline and cellular communications accountsDe-escalate symptomatic client behavior and support clients in crisis situationsProvide general administrative support and serve as the public-facing representative of the teamMaintain confidentiality and handle sensitive client information with professionalismEducation and/or Experience Qualifications:Education or experience in human services, office management, or a related fieldDemonstrated ability to manage administrative duties in a healthcare or social services settingStrong working knowledge of Microsoft Office, including Excel, Word, and PowerPointAdditional Qualifications:Detail-oriented with excellent organizational and communication skillsAbility to remain calm in high-stress situations and effectively manage multiple prioritiesStrong interpersonal skills with a commitment to client service and team collaborationAbility to maintain confidentiality and handle sensitive information appropriatelyPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.