Tax Support Specialist - Client Services (Hybrid)

Automatic Data Processing, Inc.; Florida; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

ADP is hiring a Client Service - Product Support Specialist -- Tax. This hybrid role involves assisting clients with tax deposits and filing, and serving as the front-line for resolving inquiries via phone, email, or chat. You will balance workloads in a metrics-driven environment with empathy and organization.

In this role you will leverage ADP product knowledge to provide solutions, build relationships, and drive client satisfaction across tax-related services.

Qualifications

• At least two years of client service and/or call center experience.
• Alternatively, minimum four years of Insurance/Financial Institution experience.
• Proficient with Microsoft Office (Outlook, Word, Excel) and strong analytical skills.
• Excellent written and verbal communication, able to explain solutions clearly.
• College degree is not required; experience may be considered in lieu of education.

Responsibilities

• Be the Tax Expert: assist clients with tax deposits and filing.
• Be a Trusted Advisor and Problem Solver to help clients resolve issues.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Leverage product knowledge to provide solutions and training for clients.
• Demonstrate client focus by resolving payroll and tax issues promptly.

Skills

Client service

Call center

Insurance/Fin services

MS Office

Communication

Time management

Job description

ADP is hiring a Client Service - Product Support Specialist -- Tax. This hybrid role involves assisting clients with tax deposits and filing, and serving as the front-line for resolving inquiries via phone, email, or chat. You will balance workloads in a metrics-driven environment with empathy and organization.

In this role you will leverage ADP product knowledge to provide solutions, build relationships, and drive client satisfaction across tax-related services.