Tax Product Support Specialist - Client Service

ADP, Inc.; Norfolk (VA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched Retirement Savings

Wellness Program

Paid Volunteer Time Off

Job summary

Automatic Data Processing, Inc. is hiring a Client Service – Product Support Specialist – Tax to assist Small Business Services clients.

You will research issues, resolve challenges, and help clients understand requirements, timelines, and next steps in a fast-paced, client-facing role. You will communicate with clients by phone, email, and other channels, investigate payroll tax service issues, collaborate with internal teams, and mitigate risk for ADP and its clients.

Qualifications

• 2+ years in a client-facing or customer service environment.
• Experience researching issues and resolving customer concerns.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Outlook, Word, Excel).
• Bachelor's degree or equivalent experience.

Responsibilities

• Be a Trusted Advisor and Problem Solver, using a broad perspective to resolve issues and provide solutions.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Leverage product knowledge to provide solutions and train clients on value of ADP products.
• Troubleshoot payroll and tax issues in a timely and professional manner.

Skills

Customer service

Communication

Researching issues

Problem solving

Time management

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

Excel

Job description

Automatic Data Processing, Inc. is hiring a Client Service – Product Support Specialist – Tax to assist Small Business Services clients.

You will research issues, resolve challenges, and help clients understand requirements, timelines, and next steps in a fast-paced, client-facing role. You will communicate with clients by phone, email, and other channels, investigate payroll tax service issues, collaborate with internal teams, and mitigate risk for ADP and its clients.