Tax Client Support Specialist - Frontline Advisor

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

ADP is seeking a Client Service - Product Support Specialist in Tax to provide high‑quality tax services to ADP clients, including deposits and filing. You will be the front line for solving client challenges via phone, email, or chat, in a metrics-driven environment.

You will build trusted relationships, leverage product knowledge, and focus on client satisfaction while meeting deadlines and maintaining integrity across interactions.

Qualifications

• Two years of client service and/or call center experience, or four years in Insurance/Financial Institution.
• Clear written and verbal communication; ability to summarize problems and explain solutions.
• Proficient in Microsoft Office (Outlook, Word, Excel); strong analytical and time-management skills.

Responsibilities

• Be the Tax Expert handling tax deposits and filing for clients.
• Be a Trusted Advisor and Problem Solver to resolve client issues.
• Build relationships via phone, email, and chat while upholding integrity.
• Leverage ADP product knowledge to provide solutions and training recommendations.
• Demonstrate Client Focus by ensuring timely tax issue resolution and client satisfaction.

Skills

Client service

Call center

Tax knowledge

Tools

MS Office

Job description

ADP is seeking a Client Service - Product Support Specialist in Tax to provide high‑quality tax services to ADP clients, including deposits and filing. You will be the front line for solving client challenges via phone, email, or chat, in a metrics-driven environment.

You will build trusted relationships, leverage product knowledge, and focus on client satisfaction while meeting deadlines and maintaining integrity across interactions.