Tax Product Support Specialist - Client Advisor

ADP; Norfolk (VA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Matched Retirement Savings

Wellness Program

Résumé du poste

ADP is hiring a Client Service – Product Support Specialist – Tax to support ADP's Small Business Services clients. You will research issues, resolve challenges, and help clients understand timelines and next steps, acting as a trusted frontline resource.

You will communicate with clients by phone, email, and other channels, investigate payroll tax service issues, and collaborate with internal teams to mitigate risk while delivering exceptional service.

Qualifications

• 2+ years in a client-facing or customer service environment.
• Experience researching issues, resolving customer concerns, and communicating effectively.
• Bachelor's degree or equivalent experience.

Responsabilités

• Be a trusted advisor and problem solver for ADP's SBS clients.
• Build relationships with clients via phone, email, and chat.
• Leverage product knowledge to provide solutions and train on best practices.
• Assist clients to troubleshoot payroll and tax issues promptly.

Connaissances

Client communication

Problem solving

Researching issues

Customer service

Phone & email support

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Office

Description du poste

ADP is hiring a Client Service – Product Support Specialist – Tax to support ADP's Small Business Services clients. You will research issues, resolve challenges, and help clients understand timelines and next steps, acting as a trusted frontline resource.

You will communicate with clients by phone, email, and other channels, investigate payroll tax service issues, and collaborate with internal teams to mitigate risk while delivering exceptional service.