Tax Client Service & Product Support Specialist

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

ADP is hiring a Client Service - Product Support Specialist -- Tax. In this role, you will provide consistent, high-quality tax service to ADP clients, assisting with tax deposits and filing while serving as front-line for resolving client challenges via phone, email, or chat.

You will thrive in a metrics-driven, structured day and balance multiple inquiries with empathy and organization. This position emphasizes building trusted relationships, using ADP product knowledge to deliver solutions,

Qualifications

• Minimum 2 years in client service or call center (or 4 years in Insurance/Financial services).
• Clear written and spoken communication; ability to summarize problems and explain solutions.
• Proficient with Microsoft Office (Outlook, Word, Excel) and strong analytical/time-management skills.

Responsibilities

• Provide tax deposits and filing assistance; handle client inquiries via phone, email, or chat.
• Serve as a front-line troubleshooter and trusted advisor to resolve client challenges.
• Build relationships with clients through multichannel communication and uphold ADP's integrity.
• Translate client input into insights and recommendations for process improvement.
• Ensure high client satisfaction by addressing payroll and tax issues promptly.

Skills

Client service

Call center

Communication

Microsoft Office

Tools

Outlook

Word

Excel

Job description

ADP is hiring a Client Service - Product Support Specialist -- Tax. In this role, you will provide consistent, high-quality tax service to ADP clients, assisting with tax deposits and filing while serving as front-line for resolving client challenges via phone, email, or chat.

You will thrive in a metrics-driven, structured day and balance multiple inquiries with empathy and organization. This position emphasizes building trusted relationships, using ADP product knowledge to deliver solutions,