Associate Client Service & Product Support Specialist

Fairygodboss; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits starting from Day 1

Opportunities for career growth

Company-paid time off for volunteering

Job summary

ADP is hiring an Associate Client Service & Product Support Specialist for their Tax division. In this role, you will provide quality tax service to clients, assisting with deposits and filing as well as troubleshooting issues. You will need at least one year of client service experience, clear communication skills, and proficiency in Microsoft Office. ADP offers a supportive culture that values diversity and offers best-in-class benefits from Day 1.

The ideal candidate is adaptable, self-motivated, and able to manage a high volume of inquiries while maintaining excellent client satisfaction.

Qualifications

• At least one year of client service and/or call center experience or two years of Insurance/Financial Institution experience.
• Proficient in clear and quick communication to summarize problems and explain solutions.
• Strong analytical and time management skills.

Responsibilities

• Assist clients with tax deposits and filing.
• Help clients solve problems and provide solutions.
• Build relationships with clients via phone, email, and chat.
• Troubleshoot and resolve payroll and tax issues.

Skills

Client service experience

Clear communication

Microsoft Office proficiency

Analytical skills

Education

College degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

ADP is hiring an Associate Client Service & Product Support Specialist -- Tax.

In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. Don't worry if you have no prior tax experience; we'll train you to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/.

What you’ll do:

• Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
• Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

TO SUCCEED IN THIS ROLE:

• You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience.
• Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
• You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• Experience noted above
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.