Customer Care Specialist - Inbound/Outbound Support

Jackson Hewitt - 3164

Biloxi (MS)

In loco

USD 17.000 - 22.000

Tempo pieno

7 giorni fa

Candidati tra i primi

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Training & development

Competitive salary

Employee discounts

Descrizione del lavoro

Jackson Hewitt in Biloxi, MS is seeking a customer service representative to handle inbound and outbound calls, address client needs, and provide accurate information on our tax services.

You will document client interactions, maintain a professional demeanor, and work to resolve issues with empathy in a fast-paced, high-volume environment.

Training and development support, a competitive salary, and employee discounts are offered to help you succeed.

Competenze

1-3 years call center experience required.
High School Diploma or GED preferred.
Strong written and verbal communication skills.

Mansioni

Handle inbound/outbound calls to learn about and address client needs and issues.
Respond accurately to inquiries, explain solutions, and ensure clients feel supported.
Document customer records and cases accurately.
Take ownership in assisting, researching, resolving, or escalating issues.
Respond to queries via phone, email, or chat in a timely manner.
Make product/service recommendations to best fit client needs.

Conoscenze

Call center experience

Strong communication skills

Active listening

Interpersonal skills

Time management

Organizational skills

Empathy

Fast-paced environment

Computer literacy

Phone systems

Formazione

High School Diploma/GED

Strumenti

CRM software

Multi-line phone systems

Descrizione del lavoro

Jackson Hewitt in Biloxi, MS is seeking a customer service representative to handle inbound and outbound calls, address client needs, and provide accurate information on our tax services.

You will document client interactions, maintain a professional demeanor, and work to resolve issues with empathy in a fast-paced, high-volume environment.

Training and development support, a competitive salary, and employee discounts are offered to help you succeed.

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