Client Experience Specialist - Flexible Schedule & Growth

Jackson Hewitt - 1766; Jackson Heights (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Hourly pay

Flexible schedule

Bonus package

Identity theft protection

401(k) matching

Training & development

Tax pro advancement

Enrolled Agent materials

Job summary

Jackson Hewitt in Ohio is seeking a Client Service Associate to deliver exceptional client experiences, confirm appointments, and distribute marketing materials. You will engage with clients and keep them engaged during wait times in a welcoming, service-oriented environment.

The role offers hourly pay, a competitive bonus package, and opportunities for advancement, with flexible scheduling and ongoing training. Expect supportive development and customer-focused teamwork.

Qualifications

• Excellent communication skills required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is a plus, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Serve as the friendly face for all who visit our offices.
• Support team with essential client service tasks.

Skills

Excellent communication

Interpersonal skills

Retail experience

Basic computer skills

Troubleshooting ability

Sales experience (preferred)

Job description

Jackson Hewitt in Ohio is seeking a Client Service Associate to deliver exceptional client experiences, confirm appointments, and distribute marketing materials. You will engage with clients and keep them engaged during wait times in a welcoming, service-oriented environment.

The role offers hourly pay, a competitive bonus package, and opportunities for advancement, with flexible scheduling and ongoing training. Expect supportive development and customer-focused teamwork.