Client Experience Specialist (Flexible Schedule)

Jackson Hewitt; South Point (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Identity theft protection

Discount program Avibra

Earned wage access ZayZoon

BenefitHub discounts

Advancement within the org / tax pro

401-K enrollment twice yearly

Tax prep training & PTIN

Tax education

EA materials reimbursement

Job summary

Jackson Hewitt Inc. in Ohio is hiring a Client Service Associate to be the friendly face for our offices and to provide essential client support. You will engage with clients and ensure a positive experience from arrival to departure.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times while supporting the team’s daily goals.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times and support team goals.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Education

Tools

Computer proficiency

Job description

Jackson Hewitt Inc. in Ohio is hiring a Client Service Associate to be the friendly face for our offices and to provide essential client support. You will engage with clients and ensure a positive experience from arrival to departure.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times while supporting the team’s daily goals.