Tax Software Support Specialist

Intuit, Inc.; Tustin (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you will answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You will research solutions using Intuit’s knowledge bases, document interactions, and escalate complex cases. The position emphasizes collaboration, ongoing learning, and helping millions of people file accurately and on time.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you will answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You will research solutions using Intuit’s knowledge bases, document interactions, and escalate complex cases. The position emphasizes collaboration, ongoing learning, and helping millions of people file accurately and on time.