Tax Software Support Specialist

Intuit, Inc.; Chino Hills (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to

Responsibilities

• Answer tax and product questions.
• Guide users through filing steps.
• Troubleshoot common software issues via phone, chat, or email.
• Use Intuit’s tools and knowledge bases to research solutions.
• Document interactions and elevate complex cases.
• Stay current on tax changes.
• Contribute customer insights to product teams.
• Help millions of people file accurately and on time.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to