Tax Software Support Specialist

Intuit, Inc.; Brea (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll research solutions using Intuit’s knowledge bases and contribute feedback to product teams. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes and help millions of people file

Responsibilities

• Answer tax and product questions
• Guide users through filing steps
• Troubleshoot common software issues via phone, chat, or email
• Research solutions using knowledge bases and elevate complex cases

Job description

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll research solutions using Intuit’s knowledge bases and contribute feedback to product teams. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes and help millions of people file