Tax Software Support Specialist

Intuit, Inc.; Camarillo (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions and document interactions. You will contribute customer insights to product teams and stay current on tax changes, helping millions file accurately and on time in a

Qualifications

• Tax knowledge and understanding of tax software.
• Experience helping customers via phone, chat, or email is preferred.
• Ability to navigate knowledge bases to research solutions.

Responsibilities

• Answer tax and product questions from customers.
• Guide users through filing steps and process.
• Troubleshoot common software issues via phone, chat or email.

Skills

Tax knowledge

Customer support

Research skills

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions and document interactions. You will contribute customer insights to product teams and stay current on tax changes, helping millions file accurately and on time in a