Tax Software Support Specialist

Intuit, Inc.; Oxnard (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases, contributing insights to product teams and helping millions file accurately and on time.

Responsibilities

• Answer tax and product questions
• Guide users through filing steps
• Troubleshoot common software issues via phone, chat, or email
• Research solutions using knowledge bases
• Document interactions and escalate complex cases

Job description

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases, contributing insights to product teams and helping millions file accurately and on time.