Tax Software Support Specialist

Intuit, Inc.; Oak Park (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax questions, guide users through filing steps, and troubleshoot common software issues by phone, chat, or email.

In this role, you’ll leverage Intuit’s knowledge bases to research solutions, document interactions, and escalate complex cases. Join a collaborative, learning-focused culture and help millions file accurately and on time.

Responsibilities

• Answer tax and product questions by phone, chat, or email.
• Guide users through filing steps and troubleshoot software issues.

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax questions, guide users through filing steps, and troubleshoot common software issues by phone, chat, or email.

In this role, you’ll leverage Intuit’s knowledge bases to research solutions, document interactions, and escalate complex cases. Join a collaborative, learning-focused culture and help millions file accurately and on time.