Tax Software Support Specialist

Intuit, Inc.; Inverness (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues by phone, chat, or email.

In a collaborative, learning-focused environment, you’ll stay current on tax changes, document interactions, and escalate complex cases to appropriate teams to help millions file accurately and on time.

Responsibilities

• Answer tax and product questions via phone, chat or email.
• Guide users through TurboTax filing steps and product workflows.
• Troubleshoot common software issues and research solutions using Intuit knowledge bases.

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues by phone, chat, or email.

In a collaborative, learning-focused environment, you’ll stay current on tax changes, document interactions, and escalate complex cases to appropriate teams to help millions file accurately and on time.