Tax Software Support Specialist

Intuit, Inc.; El Segundo (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer

Qualifications

• Experience assisting customers with tax software.
• Ability to explain tax concepts clearly to non-experts.
• Comfort with researching answers in knowledge bases.

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps and software troubleshooting.
• Document interactions and escalate complex cases as needed.

Skills

Tax knowledge

Customer service

Phone support

Research skills

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and elevate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer