Tax Software Support Specialist

Intuit, Inc.; Corona (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Intuit, Inc. seeks a Tax Support Associate to help customers use TurboTax and related products. You’ll answer tax and product questions, guide filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, and escalate complex cases. Stay current on tax changes and share customer insights with product teams to help millions file accurately and on time.

Qualifications

• Phon e, chat and email support experience preferred.
• Familiarity with tax concepts helpful.
• Ability to research and resolve customer questions.

Responsibilities

• Answer tax and product questions.
• Guide users through filing steps.
• Troubleshoot software issues via phone, chat, or email.
• Use knowledge bases to research solutions and document interactions.
• Escalate complex cases and stay updated on tax changes.

Skills

Phone support

Chat support

Email support

Tax knowledge

Customer service

Job description

Intuit, Inc. seeks a Tax Support Associate to help customers use TurboTax and related products. You’ll answer tax and product questions, guide filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, and escalate complex cases. Stay current on tax changes and share customer insights with product teams to help millions file accurately and on time.