Tax Software Support Specialist

Intuit, Inc.; Culver City (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

In a collaborative, learning-focused culture, you’ll stay current on tax changes, research solutions in knowledge bases, document interactions, and escalate complex cases to ensure accurate filings.

Qualifications

• Tax knowledge and customer service skills.
• Ability to use knowledge bases to research solutions.
• Excellent communication across phone, chat, and email.

Responsibilities

• Answer tax and product questions from customers.
• Guide users through filing steps in TurboTax and related products.
• Troubleshoot common software issues via phone, chat or email.
• Research solutions in Intuit’s knowledge bases and document interactions.
• Elevate complex cases to appropriate teams to ensure accurate, timely filings.

Skills

Tax knowledge

Customer service skills

Multichannel support

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

In a collaborative, learning-focused culture, you’ll stay current on tax changes, research solutions in knowledge bases, document interactions, and escalate complex cases to ensure accurate filings.