Tax Software Support Specialist

Intuit, Inc.; Redlands (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, and elevate complex cases. In a collaborative, learning-focused culture, you’ll stay current on tax changes and contribute customer insights to product teams.

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps and troubleshoot common software issues.

Job description

Intuit, Inc. is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You’ll use Intuit’s knowledge bases to research solutions, document interactions, and elevate complex cases. In a collaborative, learning-focused culture, you’ll stay current on tax changes and contribute customer insights to product teams.