Tax Software Support Specialist

Intuit, Inc.; Torrance (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot common software issues across phone, chat, or email. You’ll research solutions using official knowledge bases and document interactions for team learning.

In a collaborative, service‑minded culture, you’ll stay current on tax changes and help millions file accurately and on time.

Qualifications

• Basic knowledge of US tax concepts.
• Strong research skills using knowledge bases.

Responsibilities

• Answer tax and product questions from customers.
• Guide users through tax filing steps.
• Troubleshoot software issues by phone, chat, or email.

Job description

Intuit, Inc. seeks a Tax Support Associate to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot common software issues across phone, chat, or email. You’ll research solutions using official knowledge bases and document interactions for team learning.

In a collaborative, service‑minded culture, you’ll stay current on tax changes and help millions file accurately and on time.