Tax Season Receptionist & Client Concierge

H&R Block, Inc.; Delaware; On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Wilmington, DE is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, manage check-ins, and help coordinate with tax pros.

This in-person role offers training and a path into tax office leadership. The ideal candidate thrives in a fast-paced, client-focused environment, communicates professionally, multitasks, and stays organized.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication skills.
• Ability to multitask and manage priorities.
• Organizational skills and attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document organization.
• Maintain a clean, professional front desk and office.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal communication

Multitasking

Attention to detail

Computer literacy

Evenings and weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Wilmington, DE is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, manage check-ins, and help coordinate with tax pros.

This in-person role offers training and a path into tax office leadership. The ideal candidate thrives in a fast-paced, client-focused environment, communicates professionally, multitasks, and stays organized.