In-Office Client Experience Associate (Evenings/Weekends)

H&R Block, Inc.; Seaford (DE); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist for in-person, seasonal work at our Wilmington, DE office. You will greet clients, manage check-ins, and schedule appointments with tax professionals, ensuring a smooth, welcoming experience during tax season.

You’ll support daily operations, handle confidential client information, and collaborate with tax professionals and staff to maintain an orderly, professional environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to professionally assist clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools such as MS Office and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression as the office face.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

Scheduling systems

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist for in-person, seasonal work at our Wilmington, DE office. You will greet clients, manage check-ins, and schedule appointments with tax professionals, ensuring a smooth, welcoming experience during tax season.

You’ll support daily operations, handle confidential client information, and collaborate with tax professionals and staff to maintain an orderly, professional environment.