Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; New Castle (DE); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Wilmington, DE is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to advance into tax preparation or office leadership, with evenings and weekends required during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.
• Experience in receptionist/front desk roles is preferred.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Scheduling tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Wilmington, DE is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to advance into tax preparation or office leadership, with evenings and weekends required during tax season.