In-Person Tax Office Client Services Concierge

H&R Block, Inc.; Newark (DE); Presencial; USD 19.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Newark, Delaware is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

This in-person role requires strong customer service, scheduling, and teamwork with tax professionals. Responsibilities include greeting clients, answering calls, arranging appointments, guiding clients to the right tax professional, managing check-ins and document intake, and maintaining a neat, organized front office.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain front-office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service mindset

Interpersonal communication

Multitasking

Organization

Computer literacy

Educación

High school diploma / GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Newark, Delaware is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

This in-person role requires strong customer service, scheduling, and teamwork with tax professionals. Responsibilities include greeting clients, answering calls, arranging appointments, guiding clients to the right tax professional, managing check-ins and document intake, and maintaining a neat, organized front office.