Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Wilmington (DE); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Wilmington, Delaware. This in-person role focuses on front-desk duties, scheduling, and coordinating with tax professionals during peak tax season.

You will greet clients, manage check-in and intake, answer calls, and help maintain a professional office environment while handling confidential information with discretion.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Wilmington, Delaware. This in-person role focuses on front-desk duties, scheduling, and coordinating with tax professionals during peak tax season.

You will greet clients, manage check-in and intake, answer calls, and help maintain a professional office environment while handling confidential information with discretion.