Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Carolina Beach (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block in Wilmington, NC is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role handles client check-in, scheduling, and daily office operations with tax professionals during peak season.

You will greet clients, answer phones, coordinate appointments, and help orient clients to services. Training is provided, and the position offers a path into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer skills

Education

High school diploma or GED

Tools

Scheduling systems

Microsoft Office

Teams

Job description

H&R Block in Wilmington, NC is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. This in-person role handles client check-in, scheduling, and daily office operations with tax professionals during peak season.

You will greet clients, answer phones, coordinate appointments, and help orient clients to services. Training is provided, and the position offers a path into tax preparation or office leadership.