Tax Season Front Desk Specialist (Client Experience)

H&R Block, Inc.; State College (Centre County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and coordinate appointments in a busy, in-person office in State College, PA. You will partner with tax professionals to ensure a smooth client experience and high-quality service.

Ideal candidates bring client-centric communication, multitasking abilities, and strong organizational skills.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and coordinate appointments in a busy, in-person office in State College, PA. You will partner with tax professionals to ensure a smooth client experience and high-quality service.

Ideal candidates bring client-centric communication, multitasking abilities, and strong organizational skills.