Tax-Season Client Experience Specialist

H&R Block, Inc.; Pageland (SC); Presencial; USD 26.000 - 32.000; Tempo parcial

Resumo da vaga

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the daily office flow in a fast-paced, client-centric environment. You will schedule appointments, match clients with the appropriate tax professional, and maintain a welcoming front desk presence.

This role emphasizes teamwork, confidentiality, and strong organizational skills, with evenings and weekends required during tax season. In-person, on-site position in a supportive tax office setting.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Customer service

Multitasking

Team collaboration

Attention to detail

Communication skills

Office software

Formação

High school diploma/GED or equivalent

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da vaga

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the daily office flow in a fast-paced, client-centric environment. You will schedule appointments, match clients with the appropriate tax professional, and maintain a welcoming front desk presence.

This role emphasizes teamwork, confidentiality, and strong organizational skills, with evenings and weekends required during tax season. In-person, on-site position in a supportive tax office setting.