Tax Season Front Desk & Client Care Specialist

H&R Block, Inc.; Hugo (OK); On-site; USD 32,000 - 40,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. In this in-person role, you will manage client check-in, schedule appointments, and coordinate with tax professionals to support daily operations.

You will handle sensitive information, maintain a professional environment, and help deliver a positive client experience during tax season, evenings, and weekends as needed.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with team members and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Computer skills (Microsoft Office, and

Education

High school diploma/GED

Job description

H&R Block is seeking a Client Service Professional / Receptionist to be the welcoming face of the office. In this in-person role, you will manage client check-in, schedule appointments, and coordinate with tax professionals to support daily operations.

You will handle sensitive information, maintain a professional environment, and help deliver a positive client experience during tax season, evenings, and weekends as needed.