Client Experience Specialist — Tax Office Reception

H&R Block, Inc.; Philadelphia (Philadelphia County); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Philadelphia. This in-person role handles client check-in, scheduling, and basic admin tasks, supporting a team of tax professionals during tax season.

You will greet clients, manage appointments, and help direct clients to the appropriate tax professional while maintaining a tidy, efficient office environment and ensuring confidentiality of sensitive information.

Qualifikationen

• Experience in fast-paced client-focused settings.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in administrative tasks.
• Comfort with basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Ausbildung

High School Diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Philadelphia. This in-person role handles client check-in, scheduling, and basic admin tasks, supporting a team of tax professionals during tax season.

You will greet clients, manage appointments, and help direct clients to the appropriate tax professional while maintaining a tidy, efficient office environment and ensuring confidentiality of sensitive information.