Tax-Season Front Desk Pro

H&R Block, Inc.; Bartow (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer phones, and help schedule appointments. This in-person role supports busy tax offices with hands-on training from tax professionals.

You will work with a friendly team, maintain confidentiality, and keep the office organized during tax season, including evenings and weekends. Prior customer service and basic computer skills are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to assist clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Computer literacy

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer phones, and help schedule appointments. This in-person role supports busy tax offices with hands-on training from tax professionals.

You will work with a friendly team, maintain confidentiality, and keep the office organized during tax season, including evenings and weekends. Prior customer service and basic computer skills are required.