Tax-Season Front Desk Pro — Client Care & Scheduling

H&R Block, Inc.; Universal City (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to tailor services.

Training is provided, with opportunities to grow into tax prep roles or office leadership. The role requires strong customer service, multitasking, and computer skills, with evening and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric settings.
• Strong interpersonal and communication skills for professional client service.
• Able to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer skills (Microsoft Office, 365

Education

High school diploma / GED

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to tailor services.

Training is provided, with opportunities to grow into tax prep roles or office leadership. The role requires strong customer service, multitasking, and computer skills, with evening and weekend availability during tax season.