Seasonal Client Service Pro - Front Desk (Tax Office)

H&R Block, Inc.; Ontario (OR); On-site; USD 22,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and daily operations, collaborating with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and discretion with confidential client information, including availability for evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Customer service

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and daily operations, collaborating with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and discretion with confidential client information, including availability for evenings and weekends during tax season.