Tax-Season Front Desk & Client Services Pro

H&R Block, Inc.; Illinois; Hybrid; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the first face clients meet in person. You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professionals.

The role emphasizes confidentiality, organization, and teamwork to ensure a smooth tax-season experience. This in-person position supports office operations, with potential growth into tax preparation or leadership roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the first face clients meet in person. You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professionals.

The role emphasizes confidentiality, organization, and teamwork to ensure a smooth tax-season experience. This in-person position supports office operations, with potential growth into tax preparation or leadership roles.