Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Beaver Dam (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the face of the office. This in-person role involves greeting clients, scheduling, check-in, and supporting daily operations with a team of tax professionals. Training and growth into tax prep or leadership are possible.

The position requires evenings and weekends during tax season, with a focus on client service and professional presentation. This role provides an entry point into the tax office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organization

Basic computer skills

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the face of the office. This in-person role involves greeting clients, scheduling, check-in, and supporting daily operations with a team of tax professionals. Training and growth into tax prep or leadership are possible.

The position requires evenings and weekends during tax season, with a focus on client service and professional presentation. This role provides an entry point into the tax office environment.