Tax-Season Client Service Concierge

H&R Block, Inc.; Wolfeboro (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Wolfeboro, NH.

In-person, you will manage client check-in, scheduling, and daily administrative tasks alongside tax professionals. The role emphasizes strong interpersonal skills, effective communication, and discretion with client information, with evenings and weekend availability during tax season.

Qualifications

• Strong interpersonal and communication skills to interact professionally with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Wolfeboro, NH.

In-person, you will manage client check-in, scheduling, and daily administrative tasks alongside tax professionals. The role emphasizes strong interpersonal skills, effective communication, and discretion with client information, with evenings and weekend availability during tax season.