Tax-Season Client Concierge & Front Desk Specialist

H&R Block, Inc.; Folsom (PA); Presencial; USD 21.000 - 26.000; A tiempo parcial

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a fast-paced tax-season environment. This in-person role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

Ideal candidates are experienced in high-volume client service, possess strong interpersonal skills, and can multitask while maintaining organization.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Available to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Team collaboration

Multitasking

Interpersonal skills

Organizational skills

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a fast-paced tax-season environment. This in-person role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

Ideal candidates are experienced in high-volume client service, possess strong interpersonal skills, and can multitask while maintaining organization.