Tax & Payroll Support Specialist | Client Advisor

Fairygodboss; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class health and wellness benefits starting Day 1

Company-paid time off for volunteering

Continuous learning and development opportunities

Job summary

Fairygodboss is seeking a Client Service & Product Support Specialist to provide consistent, high-quality tax service to clients at ADP. You will assist clients with tax deposits, filing, and other inquiries while acting as the front-line advisor through phone, email, and chat.

The ideal candidate has at least two years of client service experience or four years in Insurance/Financial Institutions, and must possess clear communication skills and proficiency in Microsoft Office tools.

Qualifications

• At least two years of client service or call center experience.
• Clear and concise communication style over the phone and in writing.
• Proficiency with Microsoft Office tools.

Responsibilities

• Assist clients with tax deposits, filing, and inquiries.
• Resolve client issues and provide solutions.
• Communicate effectively via phone, email, and chat.

Skills

Client service

Problem solving

Microsoft Office

Analytical skills

Job description

Fairygodboss is seeking a Client Service & Product Support Specialist to provide consistent, high-quality tax service to clients at ADP. You will assist clients with tax deposits, filing, and other inquiries while acting as the front-line advisor through phone, email, and chat.

The ideal candidate has at least two years of client service experience or four years in Insurance/Financial Institutions, and must possess clear communication skills and proficiency in Microsoft Office tools.