Tax & Payroll Client Success Specialist

ADP, Inc.; San Dimas (CA); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Volunteer Time Off

Wellness Program

Job summary

ADP, Inc. is hiring a Client Service – Product Support Specialist – Tax and Payroll in California. You will provide high‑quality, research‑driven support to clients by addressing funding, tax, and payroll questions, and guiding them through requirements and timelines.

You will review account activity, investigate issues, document critical information, and collaborate with internal partners to deliver timely resolutions while upholding ADP's commitment to integrity and client satisfaction.

Qualifications

• 2+ years in client service, banking, billing, or related roles.
• Experience researching issues and documenting information for follow‑up.
• Strong written and verbal communication.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Assist clients with tax deposits and funding guidelines while following policy.
• Research issues, resolve funding-related and payroll tax service issues.
• Build relationships with clients and service partners via phone, email, or chat.
• Document critical information and communicate next steps clearly.
• Turn client input into recommendations for leadership on best practices.

Skills

Client service

Researching issues

Communication

MS Office

Time management

Education

Bachelor's degree or equivalent experience

Job description

ADP, Inc. is hiring a Client Service – Product Support Specialist – Tax and Payroll in California. You will provide high‑quality, research‑driven support to clients by addressing funding, tax, and payroll questions, and guiding them through requirements and timelines.

You will review account activity, investigate issues, document critical information, and collaborate with internal partners to deliver timely resolutions while upholding ADP's commitment to integrity and client satisfaction.