Tax & Payroll Support Pro — Client Service Expert

Fairygodboss; Town of Florida (NY); On-site; USD 22,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid volunteer time off

Job summary

ADP is seeking a Client Service & Product Support Specialist – Tax to provide high-quality tax service to clients, manage deposits and filings, and serve as the first line of support via phone, email, or chat.

You'll be the Tax Expert, build trusted relationships, and leverage ADP products to offer best practices while resolving payroll and tax issues promptly. Strong communication and MS Office skills are essential.

Qualifications

• 2+ years in client service or call center roles (or 4+ years in Insurance/Financial institutions).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Be the Tax Expert – assist clients with tax deposits and filings, and handle inquiries from state/federal agencies.
• Be a Trusted Advisor and Problem Solver – use expertise to resolve client issues and provide solutions.
• Build Relationships – engage with clients via phone, email, and chat, upholding integrity.
• Leverage ADP product knowledge to offer solutions and best practices to leadership.
• Troubleshoot payroll and tax issues promptly and professionally.

Skills

Client service

Call center experience

MS Office

Analytical skills

Time management

Education

College degree not required

Job description

ADP is seeking a Client Service & Product Support Specialist – Tax to provide high-quality tax service to clients, manage deposits and filings, and serve as the first line of support via phone, email, or chat.

You'll be the Tax Expert, build trusted relationships, and leverage ADP products to offer best practices while resolving payroll and tax issues promptly. Strong communication and MS Office skills are essential.